Warranty

Last Update: April 12, 2016

WARNING: WARRANTIES ARE NOT TRANSFERABLE. IF YOU PURCHASE A CATALYST® or ESCAPECAPSULE® PRODUCT FROM AN UNAUTHORIZED RESELLER, including any unauthorized internet reseller, YOUR PRODUCT WARRANTY WILL NOT BE VALID. If you have questions about the validity of a certain RESELLER OR DEALER, please contact us at info@catalystlifestyle.com before making your purchase.

ABOUT unauthorized resellers – no warranty

Product warranties for Catalyst® and Escapecapsule® products are recited below. These product warranties are void and not applicable to Catalyst® and Escapecapsule® products sold by or purchased from unauthorized resellers. Catalyst® and Escapecapsule® products obtained from unauthorized resellers are obtained without warranty, “AS IS” and “with all faults.”

Nontransferable

All warranties for Catalyst® and Escapecapsule® products are NON-TRANSFERABLE. Purchasing Catalyst® and Escapecapsule® products second-hand, or from unauthorized resellers, will void and otherwise make you ineligible for warranty protection. For example, there are no authorized resellers on eBay and Craigslist and purchasing our products from those services will make the purchased product ineligible for warranty protection. Please note that certain resellers on Amazon.com are also NOT authorized to sell Catalyst® and Escapecapsule® products. Buying from unauthorized dealers on Amazon will void the warranty and otherwise make you ineligible for warranty protection.

 

When purchasing Catalyst® and Escapecapsule® products online, pay special attention where it is being "Shipped from" or "Sold by," which can be found in the general headers of the product page, shopping cart and checkout page.

All warranties for Catalyst® and Escapecapsule® products are void if you purchase from any of the unauthorized resellers:

The above is a non-limiting and non-exhaustive list of unauthorized resellers.

The consumer accepts responsibility to research the integrity and reputation of a reseller to ensure the reseller is authorized to sell and provide appropriate pre purchase and post purchase service. Internet resellers must be carefully scrutinized as they are very difficult to evaluate and often provide very limited or no customer service.

GENERAL INFORMATION FOR CATAYLYST® and ESCAPECAPSULE® PRODUCTS

We warrant Catalyst® and Escapecapsule® products to be free of material or workmanship flaws under the product's specific warranty guidelines (see below). The term and details of warranties vary for different products. Specific product warranty information for each product can be found below.

No case is indestructible and WE DO NOT WARRANT that this Catalyst® and Escapecapsule® product cases will protect your device in all circumstances. Failure to follow all installation, maintenance, and operating instructions while using this case may cause damage to your device. 

The limited warranties below are valid only in connection with the original purchase of new products from www.catalystcase.com, www.catalystlifestyle.com or a Catalyst® or Escapecapsule® authorized retailer and the limited warranties extend from the original purchase date of the original product purchased.

An “original purchaser,” for the purposes of the limited warranties, is an individual or entity who purchases the product directly from www.catalystcase.com, www.catalystlifestyle.com or a Catalyst® authorized retailer with the intent to use the product for personal consumer use and not with the intent to resell the product.

Any individual or entity that purchases the product from whatever source with the intent to resell the product is an unauthorized reseller (“unauthorized reseller”). This limited warranty does not apply to products sold by unauthorized resellers, including without limitation, unauthorized resellers on third party websites, including, without limitation, Craigslist, eBay, Amazon, etc. Neither unauthorized resellers nor purchasers from unauthorized resellers are “original purchasers” for the purpose of this limited warranty. If a purchaser is not an “original purchaser," the purchaser takes the product “AS IS” and “with all faults.” IF THE PURCHASE OF A CATALYST® or ESCAPECAPSULE® PRODUCT WAS NOT DIRECTLY FROM OUR WEBSITE, PROOF OF PURCHASE FROM AN AUTHORIZED RETAILER WILL BE REQUIRED TO DEMONSTRATE THAT PURCHASER IS THE ORIGINAL PURCHASER AND ELIGIBLE TO MAKE A VALID CLAIM UNDER OUR LIMITED WARRANTY.

 

Product Warranty for Catalyst® Case for 12.9" iPad Pro, Catalyst® Case for 9.7" iPad Pro, Catalyst® Case for iPad mini 4, Catalyst® Case for 42mm Apple Watch Series 2, Catalyst® Case for 38mm Apple Watch Series 2, Catalyst® Case for 42mm Apple Watch Series 1, Catalyst® Case for 42mm Apple Watch Series 1 - Limited Edition, Catalyst® Case for iPhone 7 Plus, Catalyst® Case for iPhone 7, Catalyst® Case for iPhone 6S Plus, Catalyst® Case for iPhone 6S, Catalyst® Case for iPhone 6 Plus, Catalyst® Case for iPhone 6, Catalyst® Case for iPhone SE, Catalyst® Case for iPhone 5/5S, Catalyst® Case for iPhone 4/4S, Catalyst® Belt Clip, Catalyst® Bike Mount, Catalyst® Multi-Sport Mount, Catalyst® Clip Stand, Catalyst® Pro Adapter, Catalyst® Floating Lanyard, Catalyst® Audio Adapter, Catalyst® Waterproof Sleeves and Catalyst® Waterproof Sleeves - Limited Edition (“Catalyst® Warranty”)

Labworks International Design Limited (“Labworks”) grants this limited product warranty against defects in materials and workmanship when the product is used normally in accordance with published instructions for a term of one year from the date of the original purchase by the end-user purchaser (“Warranty Period”). If a defect arises during the Warranty Period, Labworks will inspect, test and confirm the product defect and in its sole discretion repair or replace it with a new or refurbished product or functional equivalent. This Catalyst® Warranty does not apply to damage caused by negligent use, willful abuse, intentional acts to damage the product, mishandling or improper usage (including use contrary to the product’s intended use), alteration, unauthorized repair or modification, any physical damage to the product, cosmetic damage or defects caused by normal wear and tear or otherwise due to the normal aging of the product, abnormal mechanical or environmental conditions (including prolonged exposure to caustic or corrosive chemicals, solvents, oils or fuels), acts of nature, misrepresentation or fraudulent claims, failure to follow instructions, any damage caused by use with third party products (including screen protectors, cleaning solutions, charge cables or headphones), products purchased from an unauthorized reseller, or if inspection or testing show that an alleged defect does not exist.

The Catalyst® Warranty is non-transferable. This Catalyst® Warranty only applies to end-users who purchased the product directly from Labworks or its authorized retailers and does not apply to transferees, products purchased from non-authorized dealers, online auction websites or anyone else who stands to profit from this Catalyst® Warranty without Labworks’s prior written authorization. The Catalyst® Warranty only applies to the product itself, and excludes third party products even if packaged or sold with the product. In the event of a defect, your sole and exclusive remedy is to repair or replace the defective product, or if the warranty claim is submitted during the first 30 calendar days of the warranty period, to refund the purchase price of the defective product according to our refund policy.

To obtain warranty service, please email info@catalystlifestyle.com with purchase date, receipt, product SKU, problem description, name, address, phone and email. In order to process your claim, Labworks or its authorized representative may require that you provide further information, including shipment of defective product and proof of purchase documents. You are responsible for all costs associated with claims submitted under this Warranty, including the cost of shipping, handling, customs duties, VAT and other associated taxes and charges. You must comply with all applicable import and export laws and regulations to send the product to or to receive a replacement product from Labworks International Design Ltd., Unit 2, 9/F, Block A,Yee Lim Industrial Centre, No.2-28 Kwai Lok Street, New Territories, Hong Kong or the address of our authorized representative.

This product allows you to use your device in places, situations and activities where you may not have been able to use it before. Some situations may be inherently risky and require you to pay attention to your surroundings and use your product responsibly. Any additional risk involved in such situations is assumed entirely by you. Never use your device in dangerous situations or pay attention to your device to the extent that you fail to pay attention to your surroundings, your safety or the safety of others. You understand and agree that Labworks and its affiliates shall bear no responsibility for personal injury, death or property damage or loss, whether yours or that of any third party, caused by your use of your device in any inherently risky or extreme situation. Participating in certain activities also increases the chance that your device will come into contact with water, dirt, sand, fine particulate matter, caustic or toxic chemicals, or that it will be dropped, thrown, crushed, shocked or otherwise impacted with force beyond your device’s or the product’s capacity to withstand such an event. You understand and agree that Labworks shall bear no responsibility for such events. You understand and agree to never use a broken, damaged or disassembled case or a case with any pieces missing. You understand and agree to not allow children under the age of 5 to use the case that contains small parts that may present a choking hazard if the case is broken, damaged or disassembled and to never allow children to play with the case or put it in their mouths. In no event will Labworks or its affiliates be responsible for damages of any kind if the case is used or handled under any of the foregoing circumstances.

Labworks DOES NOT WARRANT, and is not responsible for, any electronic device, personal property or accessory made by anyone other than Labworks. Except for the limited warranty expressly provided herein or to the extent restricted or prohibited by applicable law, each Labworks product is provided solely on an “as is” basis and Labworks and its affiliates make no other warranties of any kind and disclaims any and all other liabilities or warranties oral, written, express, implied, or statutory including without limitation any warranty of quality, merchantability, non-infringement, quiet enjoyment or fitness for a particular purpose. You understand and agree that Labworks and its affiliates shall not be liable for any special, indirect, incidental, consequential, contingent, punitive, exemplary, or any other type of damages based upon your use of (or inability to use) this product regardless of the basis for your claim. Notwithstanding any damages that you might incur for any reason whatsoever, including, without limitation, all damages referenced herein and all direct or general damages in contract, tort (including negligence) or otherwise, the entire aggregate liability of Labworks, its affiliates, distributors and suppliers shall be limited to the amount actually paid by you for the Labworks product giving rise to liability.

For end users who are covered by an applicable consumer protection law or regulation in their country of purchase or residence, the benefits to the end user under this warranty are in addition to rights and remedies of the end user under such laws or regulations. Such benefits may include additional warranties or rights relating to the performance of this product and remedies applicable in the event of a defect. This limited warranty will be interpreted under the laws or regulations that apply to the end user in any state, province or country in which the product purchase took place and any provision of this limited warranty that conflicts with any such end user rights or benefits is not applicable to end users covered by such law or regulation, so the exclusions and limitations set out in this limited warranty may not apply, or may not fully apply, to you. The limitations of liability set forth above shall apply to the maximum extent permitted under applicable law and if any term is held to be illegal or unenforceable, it shall be severed from this warranty and the legality or enforceability of the remaining terms shall not be affected.

By using this product, you agree that you also accept the terms of the Labworks Warranty Policy, which may be amended from time to time. Please visit our website www.catalystlifestyle.com/warranty to view the Labworks Warranty Policy. This warranty statement has been translated into other languages. If there is any inconsistency or ambiguity between the English version and that in other languages, the English version shall prevail.

 

EscapeCapsule® Product Warranty

EscapeCapsule® products are covered by a 90 calendar day Limited Warranty from Labworks International Design Limited (“Labworks”).

Labworks, exclusive online retailer and licensee of Catalyst Lifestyle Limited ("Catalyst"), in exchange for certain representations and promises by you as outlined below, grants to you a warranty (this “Escapecapsule® Warranty”) for a total Warranty Period of NINETY (90) CALENDAR DAYS from the date of original retail purchase. In exchange, you agree to the following terms and conditions:

Labworks DOES NOT WARRANT, and is not responsible for, any smart phone or other device made by anyone other than Labworks. This Escapecapsule® Warranty does not apply to any EscapeCapsule® branded products which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by the purchaser or any other party without Labworks written authorization, or used in any manner inconsistent with the instructions for the EscapeCapsule® available on the website of www.catalystlifestyle.com. Please refer to the care and maintenance instructions for the EscapeCapsule® for more details. Product Instructions are available for download on the website of www.catalystlifestyle.com.

 

Labworks DOES NOT WARRANT, and is not responsible for, any electronic device, personal property or accessory made by anyone other than Labworks. Except for the limited warranty expressly provided herein or to the extent restricted or prohibited by applicable law, each Labworks product is provided solely on an “as is” basis and Labworks and its affiliates make no other warranties of any kind and disclaims any and all other liabilities or warranties oral, written, express, implied, or statutory including without limitation any warranty of quality, merchantability, non-infringement, quiet enjoyment or fitness for a particular purpose. You understand and agree that Labworks and its affiliates shall not be liable for any special, indirect, incidental, consequential, contingent, punitive, exemplary, or any other type of damages based upon your use of (or inability to use) this product regardless of the basis for your claim. Notwithstanding any damages that you might incur for any reason whatsoever, including, without limitation, all damages referenced herein and all direct or general damages in contract, tort (including negligence) or otherwise, the entire aggregate liability of Labworks, its affiliates, distributors and suppliers shall be limited to the amount actually paid by you for the Labworks product giving rise to liability.

 


This Escapecapsule® Warranty applies only to Customers who purchased their EscapeCapsule® product directly from Labworks via a website owned by Labworks or via a website which sells EscapeCapsule® products under license from Labworks (“Labworks Sales Channels”). All sales of Catalyst-branded products other than via Labworks Sales Channels are governed by such warranties as may be offered by the retailer, distributor or manufacturer of that product. The Warranty Period commences on the date of the online purchase from the website of www.catalystlifestyle.com. Products must be purchased from this website and the Escapecapsule® Warranty is valid only for the original owner (“Customer”) who purchases the product. Transfers are not qualified for Escapecapsule® Warranty protection. This Escapecapsule® Warranty is not valid for products purchased through an unauthorized source or from unauthorized resellers.

 

Your purchase invoice showing the date of purchase is the proof of the date of purchase. A proof of purchase is required for Escapecapsule® Warranty service. Labworks, at its sole discretion (and without charging the Customer) and to the extent permitted by law will repair or replace any product components of an EscapeCapsule® product that Labworks determines to be defective in normal use using new or refurbished components or a new or refurbished Catalyst-branded product from among those Catalyst-branded products sold by Labworks during the Warranty Period. This Escapecapsule® Warranty does not apply if examination or testing show that an alleged defect does not exist. For purposes of this Warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. Labworks reserves the right to replace any out-of-stock, discontinued, or limited edition product with a comparable product. Discontinued products may not be available for Warranty replacement. In the event of a defect, these are your exclusive remedies. All freight, transportation, delivery, handling and additional charges incurred in the transport of the product to and from Labworks will be borne by the Customer. We are not responsible for any customs fees, taxes, regulations, was purchased from an unauthorized reseller, or restrictions of products entering foreign domain or being returned to Hong Kong.

 

To obtain warranty service, please email info@catalystlifestyle.com with purchase date, receipt, product SKU, problem description, name, address, phone and email. In order to process your claim, Labworks or its authorized representative may require that you provide further information, including shipment of defective product and proof of purchase documents. You are responsible for all costs associated with claims submitted under this Warranty, including the cost of shipping, handling, customs duties, VAT and other associated taxes and charges. You must comply with all applicable import and export laws and regulations to send the product to or to receive a replacement product from Labworks International Design Ltd., Unit 2, 9/F, Block A,Yee Lim Industrial Centre, No.2-28 Kwai Lok Street, New Territories, Hong Kong or the address of our authorized representative.


Labworks products allow you to use your smart phones and other devices in places, situations and activities where you may not have been able to use them before. However, some of those situations are inherently risky and require you to pay attention to your surroundings, and any additional risk involved in such situations is assumed entirely by you. Never use your device in dangerous situations. Never pay attention to your device to the extent that you fail to pay attention to your surroundings, your safety or the safety of others. You understand and agree that Labworks and its Affiliates (“Affiliates” meaning entities under common control with Labworks, which are owned by Labworks or which are owners of Labworks, and any entity with which Labworks has a contractual relationship related to the sale of Catalyst® branded products) shall bear no responsibility for personal injury, death or property damage or loss, whether yours or that of any third party, caused by your use of your device in any inherently risky or extreme situation. Participating in certain activities also increases the chance that your device will come into contact with water, dirt, sand, fine particulate matter, caustic or toxic chemicals, or that it will be dropped, thrown, crushed, shocked or otherwise impacted with force beyond your device’s or the product’s capacity to withstand such an event. You understand and agree that Labworks and its Affiliates shall bear no responsibility for such events. You understand that Labworks and its Affiliates do not warrant or guarantee that their products will keep your device safe, dry or functioning at all times and in all situations.


You understand and agree that if you take apart or attempt to service or repair the product in any manner or use the product in a manner in which it was not intended to be used, you void the Escapecapsule® Warranty and Labworks and its Affiliates shall have no further responsibility for the product.


You understand and agree that you should never use a broken, damaged or disassembled case or a case with any pieces missing. You understand and agree not to allow children under the age of 5 to use the case, and that it contains small parts that may present a choking hazard when the case is broken, damaged or disassembled. You understand and agree that you should never allow children to play with the case or put it in their mouths. You understand and agree that in no event will Labworks be responsible for damages of any kind if the case is used or handled under any of the foregoing circumstances.

You understand and agree that you have had an opportunity to review Labworks’ Warranty, Terms and Policies, that you are familiar with them, that you accept the terms and conditions, including the limitations, exclusions and disclaimers in them. You understand and agree that by providing your product serial number and electronically signing to agree to the Warranty, you will legally bind yourself to the Warranty’s terms and conditions, and that providing a false name or serial number voids your Warranty.


You understand and agree not to participate in any class action, representative or similar type of lawsuit against Labworks, Catalyst Lifestyle Limited or any of their Affiliates.


This Escapecapsule® Warranty excludes damage resulting from abuse, accident, modifications or other causes that are not defects in materials and workmanship. This Warranty does not include abnormal wear and tear, damage from misuse or cosmetic damage. This Escapecapsule® Warranty does not cover damage due to: acts of God; accident; misuse; abuse; neglect; modification; improper operation; improper maintenance; lack of maintenance; connection to improper equipment; or repairs conducted by a party other than Labworks International Design Limited. This Escapecapsule® Warranty does not cover products sold AS IS or WITH FAULTS.

 

For end users who are covered by an applicable consumer protection law or regulation in their country of purchase or residence, the benefits to the end user under this warranty are in addition to rights and remedies of the end user under such laws or regulations. Such benefits may include additional warranties or rights relating to the performance of this product and remedies applicable in the event of a defect. This limited warranty will be interpreted under the laws or regulations that apply to the end user in any state, province or country in which the product purchase took place and any provision of this limited warranty that conflicts with any such end user rights or benefits is not applicable to end users covered by such law or regulation, so the exclusions and limitations set out in this limited warranty may not apply, or may not fully apply, to you. The limitations of liability set forth above shall apply to the maximum extent permitted under applicable law and if any term is held to be illegal or unenforceable, it shall be severed from this warranty and the legality or enforceability of the remaining terms shall not be affected.

By using this product, you agree that you also accept the terms of the Labworks Warranty Policy, which may be amended from time to time. Please visit our website www.catalystlifestyle.com/warranty to view the Labworks Warranty Policy. This warranty statement has been translated into other languages. If there is any inconsistency or ambiguity between the English version and that in other languages, the English version shall prevail.

 

ADDITIONAL WARRANTY INFORMATION FOR ALL CATALYST® AND ESCAPECAPSULE® PRODUCTS

You understand and agree that EXCEPT AS EXPRESSLY PROVIDED HEREIN AND IN THE ORIGINAL WARRANTY DOCUMENT, LABWORKS AND ITS AFFILIATES DISCLAIM ANY OTHER LIABILITY OR WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY. You understand and agree that IN NO EVENT WILL THE LIABILITY OF LABWORKS OR ITS AFFILIATES UNDER THIS WARRANTY EXCEED THE PURCHASE PRICE YOU PAID FOR ITS PRODUCT. You also understand and agree that IN NO EVENT WILL LABWORKS OR ITS AFFILIATES BE RESPONSIBLE FOR DAMAGE OR MALFUNCTION OF ANY OTHER PRODUCT INCLUDING YOUR ELECTRONIC DEVICES. You also understand and agree that IN NO EVEN WILL LABWORKS OR ITS AFFILIATES BE RESPONSIBLE FOR SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR ANY OTHER TYPE OF DAMAGES BASED ON YOUR USE OF THIS PRODUCT REGARDLESS OF THE BASIS FOR YOUR CLAIM. Some jurisdictions do not allow such disclaimers or exclusions so the disclaimers and exclusions above may not apply to you. No other person is authorized to modify this Warranty.

 

Refunds

If you purchased a product directly from www.catalystcase.com or www.catalystlifestyle.com, we offer a 30 calendar day refund based on your original method of payment. Refunds are for product only, as shipping charges are non-refundable and are subject to a 15% restocking fee (Note: restocking fee only applies if the stock is not in a resalable condition) . All returns must include a Return Merchandise Authorization (RMA) number, which you can request by email to info@catalystlifestyle.com. You will be asked the reason for your return and you will need to provide your original order number. You may be asked to submit a digital photograph of the defective product as proof of purchase. Accordingly, please have this information easily available. You will receive your RMA form with # and instructions for the return via email.

Please provide us with return information when available. The product must be received by us, in the original condition, with a full description of why the merchandise was returned, with respect to the product(s) within fifteen (15) business days of the notification. We cannot accept packages without an RMA number, which must be clearly marked on the outside of the box. Returning a product without an RMA # waives our responsibility of having to issue a refund, even if proof of delivery is available, due to our inability to match your purchase with the return; consequently leading to your loss of both the merchandise and any refund.

You are solely responsible for shipping any returned product to us and any loss for the return product during shipment. You must use an insured carrier service with a tracking number. All returned products must be 100% complete, in re-saleable condition packed in the original packaging, including any accessories, manuals, and documentation that was shipped with the product. If any component of the returned product is missing, we reserve the right to reject the entire return or may choose to impose additional restocking fee against the customer for replacement of the missing components.

Please allow up to 15 business days after the receipt of your return for your credit to be issued. We will refund your merchandise purchase price, less shipping and a 15% percent restocking fee and we will notify you by email to confirm the credit once it has been issued.

If you purchased your product from another retailer, any refunds are at the discretion of the individual retailer where the product was purchased.


 

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You appear to be located in North America. Click here to go to the Catalyst store for your region.