Business Analyst

At Labworks, adaptability, agility, and the ability to manage constant change through innovation is key to our success. As a Business Analyst you will achieve goals through projects that support customer and company needs. This will be achieved through reviewing existing processes, exploring options, implementing and supporting technology based solutions.


  • Implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders.

  • Maintains systems by researching and resolving problems

  • Prepares reports by collecting, analyzing, and summarizing information

  • Interpret data/outcomes to highlight business problems, risks and opportunities. Make recommendations for consideration in the formulation of tactical and operational plans and initiatives

  • Undertake analysis, research, modelling, forecasting & diagnosis to identify patterns, trends or issues that may need a response

  • Develop processes and procedures to gains efficiencies in service delivery, provide quality customer service, and ensure programs align with strategy directions and requirements

  • Carrying out statistical evaluations and automating reporting framework

  • Establish and validate customer performance files

  • Determine workflow system and assist the operations in instituting changes.

  • Works with global sales team to develop European market


    • Relevant Degree and 2 years’ experience
    • Working knowledge of VBA, PHP, HTML or Java-script
    • Statistical and mathematical skills
    • Ability to resolve complications and carry out quality reviews
    • Developing and programming software skills
    • Must be confident and reliable
    • Excellent communication skills in English
    • Consistent and display a high level of accuracy.
    • Advanced problem solving skills and ability to resolve complex issues.
    • Excellent organisation skills.
    • Based in Hong Kong