FAQs

Where can I buy your products?

Our products are available on our website at catalystcase.com (US & Mexico) & catalystlifestyle.com (International), on BestBuy.com (exclusive colorways), or on Amazon.com (exclusive colorways). We are available in retail in more than 70 countries and available in the USA in specialty outdoor retail stores across the country. For more information, check out our retailer page.

Do you offer other cases, colors or accessories then the ones sold on your official channels?

Currently, we only have the cases that are posted on our site and exclusive colourways on BestBuy & Amazon.com. To keep up to date on all our new product announcements you can sign up for our mailing list or follow on any of our social media channels.

What is the drop rating for the Catalyst cases?

Our cases are MIL STD 810G for shock, drop, and vibration.
Catalyst Case for iPhone & Apple Watch is shockproof for accidental drops from a height of up to 6.6ft (2m).
Catalyst case for iPad Pro/Mini is shockproof for accidental drops from a height of up to 4ft (1.2m).

How long can the Catalyst Case stay under water?

Each case has been tested up to 30 minutes in water.

What is the waterproof rating for the Catalyst Case for iPhone?

Our iPhone cases are certified and 100% tested IP68 waterproof.
Catalyst Case for iPhone 7 & 7 Plus are waterproof to 33ft (10m)
Catalyst Case for iPhone 4 – iPhone 6s Plus are waterproof to 16.4ft (5m)

Can I use the touchscreen of my iPhone underwater while using the Catalyst Case?

While the Catalyst Case is designed to protect the iPhone and its capacitive touchscreen, the touchscreen of the iPhone will not work when submerged in a conductive liquid such as water (as it cannot distinguish your finger from the surrounding water). To take photos or videos when underwater, you can use the volume up button as your camera shutter.

Can I use a screen protector on the iPhone while using your case?

No, you are required to remove any screen protector or skin from your iPhone before using the case. The Catalyst case is precision built to fit the iPhone exactly. A screen protector may prevent the case from closing as intended which may affect the waterproof protection.

How can I tell if the Catalyst Case for iPhone is sealed watertight when I close it?

Follow all instructions and do a water test before you use your Catalyst Case for the first time, before using it underwater, or after a drop or impact, do a water test. If you see air bubbles, remove the case from the water & inspect where the bubbles originated to see if the case is closed properly. If the O-ring is misaligned, twisted, dirty or damaged, or the plug is not fully closed until flush with the bottom, or the case is damaged, it may not be waterproof. If there is any small grain of sand or hair that might disrupt the seal of the O-ring, this may affect the degree of waterproofness of your case. Clean any hair, lint, or dust on the O-ring or on the plug by washing with water.

You can also clean the O-ring groove on the case back using a Q-tip.

Does the case for iPhone SE fit the case for 5/5s?

Yes, the Catalyst Case for iPhone SE is specifically designed for the iPhone 5/5S and SE. It is not designed to work with any other electronic device. This case is built so that all the functionality of your iPhone 5/5S or SE is preserved and you can use this case as your everyday case.

Can I still make calls while using your waterproof case?

Our cases use our True Sound Acoustics technology to transmit clear sound to and from the device to the surroundings using air and water tight acoustic membranes to ensure the waterproofness is not compromised at the same time.

You can also make hands-free calls using your Apple headphones or a Bluetooth headset or plug in your Apple set or other aftermarket straight headset directly into the bottom of the phone. If you have a third-party headset that uses a L-shared or very large diameter plug (>6mm), you can use an optional headphone adapter to connect other headsets. (We have the largest sized ports since we tried to accommodate most headphone jacks so that you don’t need an extra accessory for your accessory).

What is the waterproof rating for the Catalyst Case for iPad Pro/Mini 4?

Our iPad Pro/Mini 4 cases are certified and 100% tested IP68 waterproof at 6.6ft (2m)

Can I use the Smart keyboard with the iPad case?

Our case is not compatible with the Apple Smart Keyboard, unfortunately the Apple Smart cover would not have fit around our case. We would have to design our own ‘Catalyst keyboard’ which would mean additional cost for you. However, any inexpensive Bluetooth keyboard will work with the iPad Pro and we include a 4 position stand with our case for multiple viewing angles. We don't think you'll miss the smart cover feature. You can check out Bluetooth keyboard options on Amazon.

Can I insert the Apple pencil into the iPad 12.9 case?

We had earlier considered integration for this feature but unfortunately it would have required us to make the case thicker plus the pencil itself is not waterproof or drop proof. Meaning if you dropped your case or were in water, your pen may not have been safe and therefore we did not add the insert point.

Do you have a case for the iPad Air 2?

Our Catalyst Case for iPad 9.7 is compatible with the iPad Air 2. This case is built so that all the functionality of your iPad Pro 9.7 or iPad Air 2 is preserved and you can use this case as your everyday case.

Does the Catalyst Case for iPad Pro 9.7 fit the iPad 9.7?

Our Catalyst Case for iPad Pro 9.7 is precision built for the iPad Pro 9.7/iPad Air 2 only and won't fit the newly announced iPad 9.7. The newly announced iPad 9.7 has a slightly thicker frame, coming at 7.5mm compared to the iPad Pro 9.7/iPad Air 2's svelte 6.1mm which makes it thicker in size by 1.4mm.

Will you make a Clip/Stand for the Catalyst Case for iPad (iPad mini 4 /9.7”/ 12.9”) case?

We have included a flat pack stand with our Catalyst Case for iPad mini and Catalyst Case for iPad Pro.

Is there a screen protector on the Catalyst Case for iPhone/iPad?

Yes, the Catalyst Case for iPad has an integrated touchscreen film which provides seamless access to all features.

Can I use a screen protector on the iPad while using your case?

No, you are required to remove any screen protector or skin from your iPad before using the case. The Catalyst Case for iPad Pro/Mini are precision built to fit the iPads exactly. A screen protector may prevent the case from closing as intended which may affect the waterproof protection.

What are the waterproof ratings for the Catalyst Case for Apple Watch Series 1 and 2?

Our Apple Watch cases are certified and 100% tested IP68 waterproof.
Catalyst Case for 42mm Apple Watch Series 1 is waterproof to 165ft (50m)
Catalyst Case for 38mm & 42mm Apple Watch Series 2 are waterproof to 330ft (100m)

Do I lose any functionality of the Apple Watch while using the Catalyst Case?

Absolutely not! Our unique screen-less housing allows for unhindered access to the Apple Watch touchscreen and Force Touch features as well as make sure that features including the heart ratesensors, inductive magnetic charge dock, microphone and speaker still work through the case even though they are protected by the case.

Will the heart rate monitor of the Apple Watch still work while using the Catalyst Case?

Yes, your heart rate sensors will continue to work with the same sensitivity

Can I use the Apple Watch underwater while using the Catalyst Case and will the touch screen still function normally?

Yes, you can use it for bathing, surface swimming and shallow snorkelling. However, water pressure can change quickly, such as when you move your arm to begin swimming. Avoid pressing buttons on the device while it is underwater as this can increase the pressure on the case and could allow water to enter into the casing and damage the device

Can I use the touchscreen of my Apple Watch underwater while using the Catalyst Case?

The touchscreen is a capacitive touchscreen just like the iPhone. Capacitive touchscreen displays rely on the electrical properties of the human body to detect when and where on a display the user touches. Since water is also capacitive, it means the screen is fully activated when under water like one giant finger is on top of the whole screen at once. Sometimes water drops on the screen may also confuse where the input is coming from.

What are the diameters of the watch bands for Catalyst Case 42mm Apple Watch Series 1 & 2?

The length of the watch and straps is 9.5 inches or 240 mm and the maximum wrist diameter the case can fit is about 2.8 inches or 73 mm. The width of the strap is 24 mm.

What are the diameters of the watch bands for Catalyst Case 38mm Apple Watch Series 2?

The length of the watch and straps is 8.5 inches or 215 mm and the maximum wrist diameter the case can fit is about 2.7 inches or 63 mm. The width of the strap is 21 mm.

Can the Catalyst Case for 42mm Apple Watch Series 1 fit the 42mm Apple Watch Series 2 (Vice versa)?

No, the Catalyst Case for 42mm Apple Watch Series 1 will only fit the 42mm Apple Watch Series 1 & Original. While the Catalyst Case for 42mm Apple Watch Series 2 will only fit the 42mm Apple Watch Series 2.

The Apple Watch Series 1 and 2 devices cannot interchange between the Catalyst cases due to the depth of the Series 2 watch being 0.9mm thicker than the Series 1 measuring at 11.4mm. The 42mm Apple Watch Series 1 & Original is measured at 10.5mm in depth only.

Can the Catalyst Case for 38mm Apple Watch Series 2 fit the 38mm Apple Watch Series 1?

No, the Catalyst Case for 38mm Apple Watch Series 2 will only fit the 38mm Apple Watch Series 2. This is due to the depth of the Series 2 watch being 0.9mm thicker than the Series 1 measuring at 11.4mm and the case is precision built for the 38mm Series 2 only.

The 38mm Apple Watch Series 1 is measured at 10.5mm in depth and if used with the Series 2 case, there will be gap left in between the silicone wrap causing water to sip into the case, leaving the case not waterproof.

Will you release a case for 38mm Apple Watch Series 1?

We don’t have plans for that at this stage, but we are always working on increasing our range and love to receive new ideas.

Can I use screen protector with the Catalyst Case for Apple Watch (all versions)?

Yes, as long as the screen protector does not go past the flat surface of the Apple Watch device.
Some screen protectors cover the entire glass across the curve surface to the edge of the metal, this is the type that will not work with our case.

What sizes do you offer for the Catalyst Waterproof Sleeves?

We offer 3 sizes (13”-15”, 9”-11” & 7”-8”)

What devices can fit the Catalyst Waterproof Sleeves?

Available in small, medium and large sizes to fit the most popular electronics including: MacBook, iPad, Android Tablets, Microsoft Surface and Kindle Fire, among others

What is the waterproof rating for the Catalyst Waterproof Sleeves?

The sleeves have a IP66 waterproof rating – this indicates the bag seals tight so it withstands rain, snow, dirt and may handle quick submersion's.

Can you update my shipping address after I have placed an order?

Unfortunately, once an order is placed, our system will not allow us to modify the order. You are required to contact our Customer Service team at info@catalystlifstyle.com providing your order no. to process cancellation and place a new order with the correct shipping address.

If the order has been fulfilled by our fulfillment center, then cancellation will not be permitted and we will try to request a call tag from the shipping carrier (if applicable), otherwise we will have to wait for the order to be returned to us as undelivered before processing refund or shipment (additional fee will apply for reshipment).

Can you help me make changes to my order? I have placed an incorrect order.

Unfortunately, once an order is placed, our system will not allow us to modify the order. You are required to contact our Customer Service team at info@catalystlifstyle.com providing your order no. to process cancellation and place a new order.

If the order has been fulfilled, cancellation will not be permitted but you can return the order back to us under our 30 days return policy for a product refund. Please note the initial and return shipment cost needs to be covered by customer.

Can you cancel my order if I no longer need it?

Cancellation will only be permitted, if the order has not been processed by our fulfillment center for shipment.

How do I change the shipping address for my PayPal account?

To enable yourself to change the shipping address in PayPal, please use the following steps below:

1. Log in to your PayPal account
2. Click Profile near the top of the page
3. Click Update beside the Address
4. Click Edit
5. Enter your address information and click Save.

For your reference, you may also browse the links below on where to locate the part to edit the shipping address in your PayPal account:

http://www.catalystcase.com/pages/shipping
https://www.catalystlifestyle.com/pages/shipping


Are the custom/import/VAT duties included for International orders?

The prices indicated on our website are not inclusive of import duties, local GST/VAT or brokerage fees. Customer is solely responsible for all duties, import taxes and brokerage fees upon shipment.

Please be advised orders may require custom clearance in your country. Customs duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Your order may incur additional import duties, taxes or other customs related charges and if so, the import duties, taxes or other customs charges will be collected by the shipping company upon delivery.

Customs, duty, and taxes are non-refundable, so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

What is Prop 65?

Prop 65 is a warning label printed on our product packaging. Firstly, we would like to clarify that Catalyst products are safe for use on an everyday basis, however we had to comply with California Proposition 65 since failure to comply could result in fines and civil action suits in the millions of dollars: http://oehha.ca.gov/proposition-65

The reason we include a warning label is to comply with the California Safe Drinking Water and Toxic Enforcement Act of 1986. Usually, when the OEHHA adds a new chemical to the list, a minimum safe level of that chemical is also provided, however the OEHHA recently added BPA and has not yet issued any limit for this chemical.

Hence, we have chosen to add a Prop 65 warning label for Catalyst products that contain any detectable level of BPA [the minimum detectable level by our test labs is 0.1 mg/kg (milligram per kilogram).

BPA is a basic building block to Polycarbonate so anything made of PC will contain trace levels of BPA.  There are all sorts of everyday products are made of polycarbonate, such as luggage, CDs, DVDs, Blu-ray discs, sunglasses, swimming goggles, scuba masks, safety glasses, sporting helmets/masks, automobile parts, and phones including the Samsung Galaxy and iPhone 5C.

What is your return policy?

For orders purchased directly from www.catalystcase.com or www.catalystlifestyle.com, we offer a 30-calendar day refund based on your original method of payment. Refunds are for product only, as shipping charges are non-refundable and are subject to a 15% restocking fee. (Note: restocking fee only applies if the stock is not in 100% resalable condition including the original packaging and materials).

All returns must include a Return Merchandise Authorization (RMA) number, which you can request by email to info@catalystlifestyle.com. You will be asked the reason for your return and you will need to provide your original order number. You may be asked to submit a digital photograph of the defective product as proof of purchase.

What is your warranty policy?

We offer a one year warranty from the date of the original purchase by the customer. Our warranty covers defects in materials and workmanship when the product is used normally in accordance with published instructions.

To obtain warranty service, please email info@catalystlifestyle.com with purchase date, receipt, product SKU, problem description, name, address, phone and email. In order to process your claim, Labworks or its authorized representative may require you to fill out a RMA form and provide further information, including digital photograph of the defective product and proof of purchase documents.

Note: Our warranty coverage does not apply to any electronic device, accessory or personal property.

What if my product is out of warranty period?

For orders out of the warranty period, please contact our Customer Service Team at info@catalystlifestyle.com for further assistance.

How to check if my order was placed through Amazon is authentic and bought through authorized reseller?

To ensure your order purchased on Amazon is authentic and covered under our 12-month warranty period. Please order directly from our Amazon storefront and check the seller information section before placing your order which should state our store name as Catalyst®.

Catalyst Amazon Storefront Link

Note: Catalyst brand is the only authorized reseller of Catalyst products on Amazon.

How to check if my order is placed through Catalyst authorized retailer?

To ensure your order purchased from our authorized retailer, please check the retailer list on our website by clicking the following link or contact our Customer Service Team at info@catalystlifestyle.com for assistance.

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It looks like you are visiting us from the United States. To ship within the United States, please visit www.catalystcase.com
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